Frequently Asked Questions
Orders and Shipping
Most orders are processed within 1-3 business days. Delivery times vary based on location and shipping method selected.
Click on the 'My Account' icon at the top right corner of our website and follow the registration prompts.
Log in to your account, navigate to 'Account Settings,' and update your shipping information accordingly.
Once your order is shipped, you'll receive a tracking number via email. You can also track your order in the 'Order History' section of your account.
We prioritize your security and do not store credit card information without your consent. You may choose to save your payment details for future purchases during checkout.
Applicable sales tax will be calculated and displayed at checkout based on your shipping address.
Currently, we ship within United States. We are working on expanding our shipping destinations in the future.
Depending on product availability and warehouse locations, items in your order may arrive in separate packages.
Returns and Exchanges
We offer a 30-day return policy for unused and unopened items. For detailed information, please refer to our Returns Policy Page.
We apologize for the inconvenience. Please contact our support team at james@motorbike101.com with your order details, and we'll assist you promptly.
We're sorry to hear that. Please reach out to us at james@motorbike101.com with photos of the damaged item, and we'll work to resolve the issue.
After contacting our support team and receiving return authorization, we will provide the address where to return the product.
You can contact us via email at support@motorbike101.com or call us at +12368812058. Our support hours are 9am-5pm PST.
If your order hasn't been processed yet, please contact us immediately to update your shipping information.
We process orders quickly, but if you contact us promptly after placing your order, we may be able to accommodate changes or cancellations.
Currently, we do not offer pre-orders for out-of-stock items. Please sign up for restock notifications on the product page to be informed when the item becomes available.